airport

Q. Why must I confirm my departure 24 hours before?

You must confirm your departure at least 24 hours in advance to make sure that all the information concerning flight times, airport and pick-up address are correct.

Q. How far in advance can I change or cancel my reservation?

Reservations can be changed or cancelled up to 24 hours before transfer with no charge.

Q. What are the prices for children and babies?

Any child is a passenger. We support the strongest safety standards by recommending that small children under 36kg be secured in a child restraint seat for transportation. We are thus providing free child restraint and booster seats on demand. Please mention it while booking.

Q. Are your shuttles non smoking? Air conditioned?

All of our cars are non smoking and air conditioned. Also, they meet all the safety requirements of the French Ministry of Transportation.Our Transportation Licence number is 2001110007028.

Q. Where do I find the Super Shuttle van when I arrive?

Please go to the “pick-up spots” page.

Q. What color are your vans?

Our vans are dark blue, and have “Super Shuttle” marked on the sides.

Q. Do you provide car seats for children under 3?

Yes, for safety reasons we do provide car seats for children. Please make your request when you fill in your reservation form.

Q. How many stops does the van make?

The van will do maximum three stops after your pick up in Paris. When you arrive at CDG or Orly the van generally takes less people and stops maximum twice before you are dropped off. Our dispatchers do their best to get you to your destination in the less possible time.

Q. Should I tip the driver? How much?

It is up to you whether you want to tip the driver or not. If you are happy with the service he gave you, it is customary to tip between 10-15%.

Q. I did not receive any response

Are you sure you left your email address when you applied? The shuttle company takes up to 48 hours to answer.

Q. What is your toll-free number?

Why do I have to call when I arrive? Our toll-free number is 0800 CDG ORY (0800 234 679)(only available in France). You must call when you arrive so that we can send you the first driver available. The number is useful especially if you are held up with luggage problems : just give us a call and we will ask your driver to wait for you a bit longer.

Q. How do I call from the Airport?

You can call from any public phone at the airport, no cards or coins are required, just pick up the receiver and dial 0800 CDG ORY (0800 234 679).

Q. How come I get the answering machine when I call after 7pm or before 7 am?

If you get the answering machine that means our office is closed. If you arrive before 7am or after 7pm go directly to the re-arranged pick up spot indicated on your confirmation, the driver will be waiting for you.

Q. How long will it take to get to my hotel? Or get to the airport? Your estimated travel time for Roissy CDG Airport is :

60 minutes for the following districts : 75010, 75011, 75017, 75018, 75019, 75020, Neuilly, La Défense. 75 minutes for the following districts : 75001, 75002, 75003, 75004, 75005, 75006, 75007, 75008, 75009, 75012. 90 minutes for the following districts : 75013, 75014, 75015, 75016.

Q. What are your office hours? What hours do you operate?

Our office and our phone lines operate 7 days a week from 7am to 7pm. Our vans generally operate between 5am and 8pm. Outside these hours, contact us and we will do our best to accommodate you.

Your estimated travel time for Orly Airport is :

45 minutes for the following districts : 75013, 75014, 75015, 75016. 60 minutes for the following districts : 75001, 75002, 75003, 75004, 75005, 75006, 75007, 75012. 75 minutes for the following districts : 75008, 75009, 75010, 75011, 75017, 75018, 75019, 75020, Neuilly, La Défense. It takes about 1 hour to get from CDG airport to Orly airport.

Q. What happens if my arriving flight is delayed?

We track your flight on the internet so we are aware if you will be arriving late. If you are 1 hour late or 6 hours late we will have a driver for you at the airport, so please make sure you call the toll free number when you arrive. However, if your flight arrives late, after our normal working hours, that is after 8 pm, go directly to the the pre arranged meeting spot. We will have done our best ( but cannot guarantee) to arrange for a driver to pick you up there ( keep in mind that your pick up may be charged 20% more for an arrival after 8 pm).

Q. We are staying at friends, in Paris, Can you drive us to their door?

Yes

Q. What do I do if someone at the airport proposes to take me into Paris?

You must be aware that drivers operate at the airports without authorisations or proper insurance, and you may be charged more than you arranged with us when you arrive at your destination. Make sure you get in a van with “Super Shuttle” signs on the side. Also, if you leave with another car than ours from the airport, we may have to charge your credit card.

Q. What airports do you serve? Do you do train stations?

We serve Roissy Charles de Gaulle (CDG), Orly (ORY) and Beauvais (BVA) airports, as well as all the parisian train stations and the TGV train station at Roissy Charles de Gaulle.

Q. At which terminal will the driver drop me off?

The driver will drop you off at the terminal from which your flight leaves, please give him this information when you are in the car.

Q. Do you operate outside Paris?

Yes we do operate outside Paris, in the suburbs of Neuilly and La Défense. For other destinations please submit your questions on our email address : infos@airport-connection.com.